Privacy Policy
1. Introduction
Welcome to Filat.io ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file conversion service at filat.io.
2. Information We Collect
2.1 Files You Upload
When you use our service, you upload files for conversion. These files are:
- Temporarily stored on our secure servers
- Processed through our conversion service
- Automatically deleted after 2 hours
- Never permanently stored or archived
- Never shared with third parties
2.2 Analytics Data
We collect anonymous usage data including:
- Page views and navigation patterns
- Browser type and device information
- General geographic location (country level)
- Error tracking and performance metrics
We do NOT collect: IP addresses, email addresses, names, or any personally identifiable information.
2.3 Technical Data
We automatically collect:
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system
- Referring website
- Pages visited
- Time and date of visit
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our file conversion service
- Process your file conversions
- Improve our service and user experience
- Monitor and analyze usage patterns
- Detect and prevent technical issues
- Ensure security and prevent abuse
4. Third-Party Services
We use trusted third-party service providers to help us operate our website and deliver our services. These providers:
- Host our website and backend infrastructure
- Provide content delivery and performance optimization
- Help us monitor errors and improve service quality
- Process your file conversions securely
All third-party providers are carefully selected and required to maintain the same level of data protection and privacy as outlined in this policy.
5. Data Retention
- Uploaded Files: Deleted after 2 hours automatically
- Converted Files: Deleted after 2 hours automatically
- Analytics Data: Retained for 12 months (anonymized)
- Error Logs: Retained for 90 days
6. Your Rights (GDPR)
If you are in the European Union, you have the right to:
- Access: Request a copy of your data (we don't store personal data)
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (files auto-delete after 2 hours)
- Restriction: Request restriction of processing
- Portability: Request transfer of your data
- Objection: Object to processing of your data
Note: Since we don't collect or store personal data, most of these rights are automatically fulfilled.
7. Cookies
We use minimal cookies for:
- Language preference (Arabic/English)
- Analytics tracking (anonymous)
- Session management
You can disable cookies in your browser settings, but this may affect functionality.
8. Security
We implement security measures including:
- HTTPS encryption for all data transmission
- Secure file storage with Cloudflare R2
- Automatic file deletion after 2 hours
- Regular security audits
- No permanent storage of user files
9. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: support@filat.io
- Website: https://filat.io/contact